Grievance Mechanism

Purpose

Contour Design is committed to maintaining an open, transparent, and responsible business culture. In addition to the Whistleblower Scheme, Contour Design provides a Grievance Mechanism through which employees, business partners, suppliers, contractors, workers in the value chain, customers, and other stakeholders may raise concerns, suggestions, complaints, or requests for remediation related to the company's operations, products, services, or business relationships.

The Grievance mechanism can be accessed here:

The Grievance Mechanism is part of Contour Design's environmental, social, and governance (ESG) management system and supports our commitments under the UN Guiding Principles on Business and Human Rights, OECD Guidelines for Multinational Enterprises, and our annual ESG due diligence and audit processes.

Scope

The Grievance Mechanism may be used to report concerns relating to, among others:

• Human rights impacts or concerns
• Working conditions and labor practices
• Discrimination, harassment, or inappropriate workplace behavior
• Occupational health and safety issues
• Environmental impacts or concerns
• Supplier conduct and responsible sourcing practices
• Ethical business conduct
• Breaches of company policies, codes of conduct, or ESG commitments
• Suggestions for improvement related to sustainability, compliance, workplace culture, or business practices

The Grievance Mechanism may also be used to submit general suggestions, concerns, or feedback regarding company operations.

Matters involving serious misconduct, criminal activity, corruption, fraud, significant legal violations, or other issues covered by applicable whistleblower legislation may be redirected to or investigated under the Whistleblower Scheme where appropriate.

Reporting

Reports may be submitted through the designated reporting platform. Individuals are encouraged to provide sufficient information to enable an effective review and investigation of the concern.

Reporting is available to ensure that all stakeholders can raise concerns without fear of retaliation. Contour Design prohibits retaliation against any person who submits a grievance or concern in good faith.

Review and Handling of Reports

Grievances are reviewed and handled by designated local administrators who are responsible for the initial assessment and management of cases within their respective entities.

The designated administrators are:

The local administrator will review the submitted grievance, assess the nature of the concern, and determine the appropriate actions. Where necessary, cases may be escalated to Human Resources, local management, the Head of Sustainability and Compliance, Executive Management, or other relevant functions.

Matters that fall within the scope of the Whistleblower Scheme will be transferred and handled in accordance with the Whistleblower Policy and applicable legal requirements.

Investigation and Resolution

Contour Design will seek to acknowledge reports, assess relevant information, and take proportionate action to address substantiated concerns. Depending on the nature of the grievance, actions may include:

• Dialogue with affected parties
• Corrective or preventive measures
• Management review
• Policy or process improvements
• Supplier engagement or remediation activities
• Referral to the Whistleblower Scheme where required

Where practical and legally permissible, feedback on the status or outcome of a grievance will be provided through the reporting system.

Use for ESG Due Diligence

Information received through the Grievance Mechanism forms part of Contour Design's ongoing ESG risk assessment, human rights due diligence process, and annual ESG audit activities. Aggregated and anonymized grievance data may be analyzed to identify trends, improve policies and controls, and strengthen prevention and remediation measures across the organization.

Confidentiality

All grievances will be handled confidentially and with due respect for the rights of all parties involved. Access to reports will be limited to authorized personnel with a legitimate need to review or investigate the matter.