Job Req: Technical Support Specialist

Location: Windham, New Hampshire

Contour Innovations, LLC manufactures ergonomic mouse solutions that improve employee productivity, health, and overall wellbeing. For over two decades, we have successfully coupled innovative design and superior technology to continually define the pinnacle of computer mouse performance. We are a market leader small company rooted in New Hampshire.
We have an immediate opening for someone who is tech savvy with an amiable and energetic attitude.
Job Summary
As our Technical Support Specialist, you will be a pivotal component of our tech support operations. This position is responsible for providing technical support to all Contour Designs’ customers via phone, web, email, chat, and all other channels as requested. This position requires a complete understanding of our full line of products and effective coordination with team members.
You will not only ensure our users exceptional service, but also accommodate key customer inquiries and support all departments, as needed.
Responsibilities:
  • Fielding all inquiries pertaining to technical support issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
Requirements:
  • BS in Information Technology, Computer Science or working towards equivalent preferred.
  • 1 to 5 years of working experience in technical support, IT support, or as a technical engineer.
  • Strong organizational skills with keen attention to detail
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent communication skills, both oral and written
  • Pleasant phone manner with effective verbal and listening skills
  • Effective time management.
  • Must be able to work both independently, and as part of a team.
  • Ability to learn and retain new information at a high rate
Interested?
Please send your resume to careers@contourdesign.com