Frequently Asked Questions
When cleaning your Rollermouse, we recommend that you follow the cleaning instructions that you will find in the link below.Important! – It is important that you do not use harsh detergents or hand sanitizer on your Rollermouse. We recommend using an Air duster and antibacterial cleansing wipes.
Follow the cleaning guide:
Red/Red plus - Free3 - Pro3
The wrist rests can be removed for cleaning and replacement. When cleaning, use gentle agents and products.If you want to replace the wrist rests, please contact your RollerMouse-reseller.
Dust/hair/lint on the sensor might cause erratic cursor movement. Cleaning the sensor should help.
Follow the cleaning guide:
– Red/Red plus– Free3 – Pro3
Your RollerMouse might be in the wrong mode, please try the following instructions:
Hold the Cursor Speed Button (DPI) and COPY button until the LED animation shows the current mode.Release COPY and press it again to cycle through the other modes.
A LED flashing on the farthest right side indicates it is in MAC mode.A LED flashing on the farthest left side indicates it is in PC mode.A LED flashing from the middle to both sides indicates it is in HID mode.
Note! If you are using remote desktop, please download the driver.
Please review your product manual to see how to change your cursor speed, and the different selections for the speed itself.
The User manual for your device can be found on our support page here
If you moved the rollerbar all the way to the left or right and you’d like to continue moving your cursor, simply force the rollerbar slightly in the intended direction until you hear a gentle click. This activates the end detection and the cursor is free to move anywhere on the screen. Release the rollerbar when the cursor is where you want it.
If you find that your cursor is too often out of the roller bar’s range, your selected cursor speed may be too low.
Click function, click tension and click sound* can be adjusted on the RollerMouse.
Please follow the instructions in the user manual here
*(only on Red/Red plus)
As of this time none of our RollerMouse products are meant to be compatible with KVM switches. Due to the nature of some KVM switches, you may find that your RollerMouse is in fact compatible; however, the RollerMouse is not designed to be used with a KVM switch.
Most KVM switches must determine if the input device is a keyboard or mouse, which creates a problem when connecting a RollerMouse. Despite this, there may be some KVM switches that are able to recognize devices other than a standard mouse or keyboard.
Please contact us for more details
Depending on where your mouse is plugged in it may cause erratic behavior. Though if you were able to use it in the same environment prior without any problems, then this is less likely the cause. Please plug it directly into the back of the computer for the most effective connection.
Using a KVM switch, docking station, or USB hub can cause conflicts.
Certain programs are also known to cause issues with the RollerMouse such as VMWare or Paradox.
Lastly, other software drivers can sometimes cause issues; specifically, drivers for other pointing devices. If you had any other devices that you were using, make sure that the software has been fully uninstalled.
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short keyboard risers are packaged attached to the long keyboard risers.
To use the short keyboard risers, you will have to separate them from the long risers.
Yes, all our wired* RollerMouse products have a thin client mode. Please follow the guide below:
– Red/Red plus – Free3 – Pro3
*wireless RollerMouse products does not have this mode, and may not work on thin clients.
The short keyboard riser are attached to the long keyboard riser.
If you want to use the short keyboard risers, you must first detach them from the long keyboard risers.
We always recommend connecting directly to a computer for the best connection.Connection irregularities may occur if connected via a docking station, USB hub or KVM switch.
If you experience irregularities in the connection between the mouse and docking station, try connecting the mouse directly to your computer and see if that makes a change.
Here are some troubleshooting tips:
- Make sure the USB cable is connected directly to your computer and not to a USB hub or docking station.
- Try connecting your RollerMouse to a different USB input or restarting your computer.
- Try connecting your RollerMouse to another computer.
- Make sure you don't have another mouse driver on your computer. It may interfere with your RollerMouse.
- Try connecting another RollerMouse to your computer (and vice versa) If the problem only occurs when the RollerMouse is connected to your computer, your computer is probably causing the problem.
If the problem with your RollerMouse occurs in the same way on all other computers, your RollerMouse is probably causing the problem.If the problem doesn't go away, you can contact us here for help.
Some troubleshooting tips:
· Make sure the USB cable is connected directly to your computer and not to a hub or docking station.
· Try re-connecting your RollerMouse to a different USB port or restart the computer.
· Try connecting your RollerMouse to another computer.
· Make sure you haven’t downloaded another mouse driver on your computer. It might interfere with your RollerMouse.
· Try connecting someone else’s RollerMouse to your computer (and vice versa).
If there is only a problem when RollerMouse is connected to your computer, then the problem is most likely with your computer.
If the problem with Roller Mouse is consistent and appears in the same way on any computer, then your RollerMouse unit is most likely the cause.
If the problem still persists, please Please contact us for assistance.
Try connecting your dongle to the computer, using the USB extension cable that came with your product.
Please verify if you are connecting your dongle to a USB 3.0 (blue port) or USB 2.0 (black port). USB 3.0 ports tend to have a higher frequency of radio interference over USB 2.0. and may cause lagging.
All RollerMouse products are pre-programmed with smart button functions. This built-in software gives users the most ergonomically beneficial set of button functions so you can just plug-and-play.
However, you may wish to use the driver to manually change button functions for even greater functionality and variation.
RollerMouse Free3, Pro3, and Red models all have a PC mode and Mac mode built in. Please see our user manuals here for help on switching between PC and Mac mode.
Yes, all wireless keyboards from Contour are secured by encryption.
The communication between the dongle and the wireless product (2,4GHz) is secured by an algorithm called AES 128 bit, which is an industry standard when it comes to encryption on consumer devices.
During the pairing process, a random encryption key is generated and exchanged between the dongle and the wireless device, and that is stored and used afterwards to secure the communication. The pairing process is kept secure by the fact that it happens only upon user request, and it is intentionally very short range which prevents eavesdropping.
Here is a picture from the manual, showing how to change the cursor speed physically on your device:
You can also do this inside the driver:
We always recommend that you install our driver. Here is a link to our driver's page.
If you experience issues with the movement of the cursor, we recommend that you clean the device.
It might be a hair, grain of sand, or something similar that is causing trouble for the sensor in the product.
Please have a look at this video, that shows you how to clean the device.
How to clean your RolleMouse Red
Important! – It is important that you do not use harsh detergents or hand sanitizer on your Rollermouse. We recommend using an Air duster and antibacterial cleansing wipes.
End detection is a great feature to activate on your device, if your sensitivity is slow, or if you use multiple monitors.
When activating the End detection(you do this by moving the Rollerbar all the way to the left/right), the cursor will drift to the edge of your screen.
You can customize the End detection inside the driver:
We always recommend that you install our driver. Here is a link to our driver's page.
You can modify the click sound of the Rollerbar.
You can do this physically on your device:
It is also possible to modify the function of the Rollerbar inside the driver.
If you want to know more about this, please take a look at the article called "Customize buttons" under the section "Features/Customization(driver)".
We always recommend that you install our driver. Here is a link to our driver's page.
You can modify the click force tension of the Rollerbar. Furthermore, you can also disable/enable the clickfunction of the Rollerbar.
You can do this physically on your device:
It is also possible to modify the function of the Rollerbar inside the driver.
If you want to know more about this, please take a look at the article called "Customize buttons" under the section "Features/Customization(driver)".
We always recommend that you install our driver. Here is a link to our driver's page.
If your device lost the connection to your PC (USB receiver), you might have to complete the pairing once again.
Please watch this video, which demonstrates how to pair your device with the USB receiver:
Pairing Guide for RollerMouse Red