GENERAL FAQ
Below is a list of our frequently asked questions.
For product specific questions, please refer to our troubleshooting solutions page here.
Every RollerMouse line of product is designed to relieve pain and maximize comfort while working. Its patented design eliminates harmful movements and allows users to continually use safer working habits and better posture. If you are looking to alleviate pain and strain, or just want to ensure that you can work comfortably all day, a RollerMouse is right for you!
Each RollerMouse shares the same ergonomic design principals that make it the premier solution to combat the negative effects of using a computer mouse. That said each RollerMouse is designed for a different type of user.
RollerMouse Pro3- Our only model long enough to accommodate a full sized (18 in.) keyboard and provide full support for the 9-digit number pad
RollerMouse Free3- Great for desktops and compact keyboards. Free3 also comes with the most customizable buttons for those who prefer to use shortcuts instead of drop-down menus.
RollerMouse Red/Red+ – Our most advanced and versatile mouse. The Red is a great companion for keyboard trays and desktops alike. The Red+ gives users an extra 2.25 inches of palm support to fully support those with large and extra-large hands. On top of that, it is our most precise RollerMouse ever, allowing users unparalleled control of the cursor.
Still unsure of which RollerMouse is right for you? Check out our *RollerMouse Comparison Chart* here.
Contour Mouse/Unimouse | |||||
| Contour Mouse Wired | Contour Mouse Wireless | Unimouse Wired | Unimouse Wireless | ||
| Available Hand Sizes | S, M, L | S, M, L | Adjustable | Adjustable | |
| Left Hand Option | ● | ● | ● | ● | |
| Programmable Buttons* | 5 | 5 | 6 | 6 | |
| Built In Cursor Speed Adjustment** | ● | ● | ● | ||
| Pixart PMW3330, IR Sensor | ● | ● | ● | ||
| Grip angle | 17° | 17° | 35° – 70° (Variable) | 35° – 70° (Variable) | |
| Thumb Position | Fixed | Fixed | Adjustable | Adjustable | |
* Buttons for each model are programmable using our Contour Mouse driver. Our drivers are available here.
** Contour Mouse wired requires the driver in order to adjust the cursor speed.
RollerMouse will work on Linux devices, but we do not provide technical support for this software.
If you’re using a Mac with RollerMouse Pro2 or Free2, the ‘one touch’ copy and paste button functions will not work without a driver unless you are using ‘Microsoft Office for Mac’.
Our Balance Keyboard is designed to be fully compatible with the RollerMouse Red, Red Plus and Free product lines.
The RollerMouse Pro product line is best suited for workstations that include full-sized keyboards.
Tip: If you decide to keep your traditional mouse when learning to use a RollerMouse, make sure to place your traditional mouse out of reach, so you don’t reach for it out of habit.
However, you may wish to use the driver to manually change button functions for even greater functionality and variation.
Due to the difference in copy and paste commands on a Mac, the corresponding buttons on Pro2 and Free2 won’t work without the driver. RollerMouse Free3, Pro3, and Red models all have a PC mode and Mac mode built in. Please see our online product manuals here for help on switching between PC and Mac mode.
Most KVM switches must determine if the input device is a keyboard or mouse, which creates a problem when connecting a RollerMouse. Despite this, there may be some KVM switches that are able to recognize devices other than a standard mouse or keyboard.
Please contact us at support@contourdesign.com for more details.
Large (Available in left or right): 7.5″-8.25″ (19-21cm)
Medium (Available in left or right): 6.75″-7.5″ (17-19cm)
Small (Available in right): Under 6.75″ (17cm)
Click here to watch the Contour Mouse sizing video on our Getting Started page.
Back to the Contour Mouse
There are full instructions as well as sign up form available here.
Please understand that we will pay the shipping for sending out a replacement model in the case of a damaged unit but would ask you to pay for shipping for returning a perfectly functioning product. A shipping label can be provided for your convenience, but if used the label cost will be deducted from the refund. We will refund only the product cost.
For more information, please see our Return Policy page.
If you are experiencing an issue with your device please consult our troubleshooting solutions page here. If you are unable to resolve the issue please fill out our support ticket form here and one of our support technicians will contact you directly. The support technician will troubleshoot your device and will determine whether the issue can be resolved via email/telephone, or if you will need to send your device to us for repairs.
In the event that your device cannot be repaired, a replacement unit will be issued as long as the unit is under warranty.
Product Warranty Period
RollerMouse, Handheld mice, and Shuttle products 2 years from the date of purchase
Accessories (RollerWave3, ArmSupport Red, etc.) 90 days from the date of purchase
If you dropped our product or spilled liquid on it, or damaged it in some other way, we cannot cover the damage under our warranty.
The communication between the dongle and the wireless product (2.4GHz) is secured by an algorithm called AES 128 bit, which is an industry standard when it comes to encryption on consumer devices.
During the pairing process a random encryption key is generated and exchanged between the dongle and the wireless device, and that is stored and used afterwards to secure the communication.
The pairing process is kept secure by the fact that it happens only upon user request, and it is intentionally very short range which prevents eavesdropping.
Click here to watch the Unimouse adjustability video on our Getting Started page.