General FAQ

* Buttons for each model are programmable using our Contour Mouse driver. Our drivers are available here.
** Contour Mouse wired requires the driver in order to adjust the cursor speed.

RollerMouse will work on Linux devices, but we do not provide technical support for this software.

If you’re using a Mac with RollerMouse Pro2 or Free2, the ‘one touch’ copy and paste button functions will not work without a driver unless you are using ‘Microsoft Office for Mac’.

Our Balance Keyboard is designed to be fully compatible with the RollerMouse Red, Red Plus and Free product lines.

The RollerMouse Pro product line is best suited for workstations that include full-sized keyboards.

Tip: If you decide to keep your traditional mouse when learning to use a RollerMouse, make sure to place your traditional mouse out of reach, so you don’t reach for it out of habit.

However, you may wish to use the driver to manually change button functions for even greater functionality and variation.

Due to the difference in copy and paste commands on a Mac, the corresponding buttons on Pro2 and Free2 won’t work without the driver. RollerMouse Free3, Pro3, and Red models all have a PC mode and Mac mode built in. Please see our online product manuals here for help on switching between PC and Mac mode.

Most KVM switches must determine if the input device is a keyboard or mouse, which creates a problem when connecting a RollerMouse. Despite this, there may be some KVM switches that are able to recognize devices other than a standard mouse or keyboard.

Please contact us at support@contourdesign.com for more details.

Large (Available in left or right): 7.5″-8.25″ (19-21cm)

Medium (Available in left or right): 6.75″-7.5″ (17-19cm)

Small (Available in right): Under 6.75″ (17cm)

Click here to watch the Contour Mouse sizing video on our Getting Started page.

Back to the Contour Mouse

You are welcome to return any of our products that you desire within 30 days of your purchase, no questions asked.  We will pay for the unit to be shipped back to us if it malfunctions within the first 30 days. Please help us help you by retaining your receipt and the original packaging and all of its contents, including all parts and manuals. Without original packaging, a $20 restocking fee will be charged for both purchased and trial units.

Please understand that we will pay the shipping for sending out a replacement model in the case of a damaged unit, but would ask you to pay for shipping for returning a perfectly functioning product. We will refund the full product cost.

For more information, please see our Return Policy page.

If you are experiencing an issue with your device please consult our troubleshooting solutions page here. If you are unable to resolve the issue please fill out our support ticket form here and one of our support technicians will contact you directly. The support technician will troubleshoot your device and will determine whether the issue can be resolved via email/telephone, or if you will need to send your device to us for repairs.

In the event that your device cannot be repaired, a replacement unit will be issued as long as the unit is under warranty.

Product Warranty Period

RollerMouse, Handheld mice, and Shuttle products                       2 years from the date of purchase

Accessories (RollerWave3, ArmSupport Red, etc.)              90 days from the date of purchase

If you dropped our product or spilled liquid on it, or damaged it in some other way, we cannot cover the damage under our warranty.

The communication between the dongle and the wireless product (2.4GHz) is secured by an algorithm called AES 128 bit, which is an industry standard when it comes to encryption on consumer devices.

During the pairing process a random encryption key is generated and exchanged between the dongle and the wireless device, and that is stored and used afterwards to secure the communication.

The pairing process is kept secure by the fact that it happens only upon user request, and it is intentionally very short range which prevents eavesdropping.