1. Why should I use a RollerMouse?
RollerMouse is placed right in front of your keyboard, so you don’t have to reach for the mouse. This ergonomic position reduces tension in your hands, arms, shoulders, and neck and reduces the risk of mouse arm. RollerMouse eliminates harmful movements and helps form safer working habits. It allows you to work more comfortably and efficiently, use fewer body parts, and maintain a symmetrical posture. It is an ergonomic mouse alternative that promotes the use of both hands, separate pointing and clicking, and it features a convenient ‘one touch’ double-click.
2. Which RollerMouse is right for me?
All our RollerMouse products are designed to help you work safer, smarter and faster. Every RollerMouse product is developed according to ergonomic principles and user feedback.
RollerMouse Red is the most versatile RollerMouse to date. It has five button functions and options for cursor speed, ranging from 600 to 2400 dpi. There are customizable functions for click force and click volume. It has an aluminum body, removable wrist rests and a fully open rollerbar. The RollerMouse Red is suitable for any workstation.
RollerMouse Free3 is modern, ultra-low, and slim and able to fit ergonomic, thin, or compact keyboards. It is also suitable for laptops or tight spaces. It has a fully open rollerbar, eight button functions, and cursor speed options ranging from 800 to 2800 dpi with the touch of a button.
RollerMouse Pro3 allows you to work safer, faster, and more comfortably. It has a 7.5 inch opening for the rollerbar and it fits full size keyboards. It has seven button functions, and cursor speed options ranging from 600 to 2400 DPI.
Please see our convenient comparison chart here.
3. What is the difference between the Contour Mouse and the Unimouse?
Each of our one-handed solutions are suitable for any desk setup, including: keyboard trays, laptops, stand-up desks, mobile workstations, and multi-monitor setups. Please see our convenient comparison chart.
|Contour Mouse Wired||Contour Mouse Wireless||Unimouse Wired||Unimouse Wireless|
|Available Hand Sizes||S, M, L||S, M, L||Adjustable||Adjustable|
|Left Hand Option||●||●||●||●|
|Built In Cursor Speed Adjustment**||●||●||●|
|Pixart PMW3330, IR Sensor||●||●||●|
* Buttons for each model are programmable using our Contour Mouse driver. Our drivers are available here.
** Contour Mouse wired requires the driver in order to adjust the cursor speed.
4. Will RollerMouse work with my computer?
Yes. RollerMouse products are designed to operate on a plug-and-play basis on a PC or Mac. The RollerMouse Free 3, Pro 3, and Red all have a PC mode and Mac mode. Please see our online product manuals here for help on switching between PC and Mac mode.
RollerMouse will work on Linux devices, but we do not provide technical support for this software.
If you’re using a Mac with RollerMouse Pro2 or Free2, the ‘one touch’ copy and paste button functions will not work without a driver unless you are using ‘Microsoft Office for Mac’.
5. What keyboards are compatible with a RollerMouse?
All of our RollerMouse products will work with any keyboard, however certain keyboards may not be optimal for certain RollerMice.
Our Balance Keyboard is designed to be fully compatible with the RollerMouse Red, Red Plus and Free product lines.
The RollerMouse Pro product line is best suited for workstations that include full sized keyboards.
6. Can I use a traditional mouse together with a RollerMouse?
Yes, RollerMouse can work in conjunction with other mice, both external and integrated (e.g., touch pads).
Tip: If you decide to keep your traditional mouse when learning to use a RollerMouse, make sure to place your traditional mouse out of reach, so you don’t reach for it out of habit.
7. Do I need to use a driver?
All RollerMouse products are pre-programmed with smart button functions. This built-in software gives users the most ergonomically beneficial set of button functions so you can just plug-and-play.
However, you may wish to use the driver to manually change button functions for even greater functionality and variation.
Due to the difference in copy and paste commands on a Mac, the corresponding buttons on Pro2 and Free2 won’t work without the driver. RollerMouse Free3, Pro3, and Red models all have a PC mode and Mac mode built in. Please see our online product manuals here for help on switching between PC and Mac mode.
8. Will the RollerMouse work with a KVM switch?
As of this time none of our RollerMouse products are meant to be compatible with KVM switches. Due to the nature of some KVM switches, you may find that your RollerMouse is in fact compatible; however, the RollerMouse is not designed to be used with a KVM switch.
Most KVM switches must determine if the input device is a keyboard or mouse, which creates a problem when connecting a RollerMouse. Despite this, there may be some KVM switches that are able to recognize devices other than a standard mouse or keyboard.
Please contact us at firstname.lastname@example.org for more details.
10. I don't know what size Contour Mouse I need.
Your size is determined by measuring from the tip of the middle finger to the first crease of the wrist.
Extra-Large (Available in right only): 8.25″ or above (21cm or greater)
Large (Available in left or right): 7.5″-8.25″ (19-21cm)
Medium (Available in left or right): 6.75″-7.5″ (17-19cm)
Small (Available in right): Under 6.75″ (17cm)
Back to the Contour Mouse
11. How does the 30-day trial work and how can I sign up?
- Sign up using the form available here.
- A sales representative will then contact you to arrange a trial.
- RollerMouse will arrive within 7 to 10 business days. You’ll have 30 days to try RollerMouse. Make sure to keep the box.
A representative will contact you during your trial to assist with any questions you may have about your device, and to help determine whether you would like to keep the device and be charged for it, or return it.
If you would like to return the unit, a Return Merchandise Authorization (RMA) number will be issued. If our sales representatives are unable to make contact with you, they will leave a message. If no contact is made beyond the end of the trial period, Contour Design will assume intent to keep the product and charge the card given at the beginning of the trial period. At this point no refunds will be granted.
12. What is your return policy?
Contour Design has a 30-day money back guarantee.
You are welcome to return any of our products that you desire within 30 days of your purchase, no questions asked. We will pay for the unit to be shipped back to us if it malfunctions within the first 30 days. Please help us help you by retaining your receipt and the original packaging and all of its contents, including all parts and manuals. Without original packaging, a $20 restocking fee will be charged for both purchased and trial units.
Please understand that we will pay the shipping for sending out a replacement model in the case of a damaged unit, but would ask you to pay for shipping for returning a perfectly functioning product. We will refund the full product cost.
13. What is the warranty?
We warranty our products from factory or manufacturing defects for the period of time listed below.
If you are experiencing an issue with your device please consult our troubleshooting solutions page here. If you are unable to resolve the issue please fill out our support ticket form here and one of our support technicians will contact you directly. The support technician will troubleshoot your device and will determine whether the issue can be resolved via email/telephone, or if you will need to send your device to us for repairs.
In the event that your device cannot be repaired, a replacement unit will be issued as long as the unit is under warranty.
Product Warranty Period
RollerMouse products and Shuttle products 2 years from date of purchase
Accessories (RollerWave3, ArmSupport Red, etc.) 90 days from date of purchase
If you dropped our product or spilled liquid on it, or damaged it in some other way, we cannot cover the damage under our warranty.
14. Is my wireless product from Contour secured by encryption?
Yes, all wireless products from Contour Design are secured by encryption.
The communication between the dongle and the wireless product (2.4GHz) is secured by an algorithm called AES 128 bit, which is an industry standard when it comes to encryption on consumer devices.
During the pairing process a random encryption key is generated and exchanged between the dongle and the wireless device, and that is stored and used afterwards to secure the communication.
The pairing process is kept secure by the fact that it happens only upon user request, and it is intentionally very short range which prevents eavesdropping.