Shuttle driver with Mac OS 10.13 and Up

Due to elevated permissions required by Mac OS security with High Sierra and newer versions of macOS (including Catalina), many 3rd party drivers that require kernel extensions have been experiencing issues upon initial installation. The following steps can generally prevent you from running into this problem.
 
Prior to installing the Shuttle driver, open System Preferences, click on Security & Privacy and click the “general” tab. In that section you’ll want to ensure “App store and identified developers” is checked off under the “Allow apps downloaded from:” section. After the button has checked, run the driver installation program. If you are prompted to allow access to System Events during installation, select “OK”.
 
After the driver is installed and your computer reboots, check the “Security & Privacy” “general” tab again. Frequently there will be an option to manually “Allow” the driver in the blank space underneath the “App store and identified developers” radio button that you will need to approve. If the “Allow” button is not clicked within 30 minutes of installing the driver, the option to allow will disappear and you will have to uninstall and reinstall the driver again.
 
A general indication that a step above may have been missed is seeing the original “ShuttlePRO” icon indented in the upper left corner of the driver window (the icon in the middle), instead of the “ShuttlePRO V2” icon or “ShuttleXpress” icon, depending on the product you’re trying to set up. An exception is if you’re trying to install the original (no longer manufactured) ShuttlePRO.
 
If you are still seeing the incorrect icon indented,  try uninstalling the driver (by opening the driver interface, clicking “Preferences” in the upper right hand corner, and selecting “Uninstall Contour Shuttle”). Then reinstall the driver, allow your Mac to reboot, and click the “allow” button again. Additionally, sometimes you need to physically disconnect and reconnect the Shuttle USB cable after your computer reboots and you’ve “allowed” in the general tab.
 
If the correct icon is indented in the upper left hand corner of the driver but you are still experiencing difficulties, there may be a settings association problem, in which case we encourage you to contact us for detailed assistance. We will need to know the program(s) you’re trying to use the Shuttle with (Adobe Premiere CC 2020, DaVinci Resolve 17, etc) in order to troubleshoot the issue.
 
If that doesn’t resolve the problem, there may be some further tweaking that is needed to get the Shuttle driver to work.
 
If you find that the previous instructions have not helped, please browse to the “Security & Privacy” section under System Preferences. Within the “Privacy” tab, under Accessibility, you can add apps to control your computer. Try adding “Contour Shuttle” under that tab. This has been known to work for many end users.
 
Another situation you may be running into is that if you needed to uninstall the driver, going through the typical uninstall method doesn’t completely remove all traces of the driver. If none of the above steps have worked, please try this:
 
  • Check the “User & Groups” “Login Items” and see if there is a “Contour helper” item listed with a yellow “caution icon” on the right. If so, remove the entry by clicking the “minus” button.
  • Then check the “Security & Privacy” “General Tab” and see if you can find the button to ALLOW “Contour shuttle”. If so, click the allow button.
  • Re-install the driver, reboot the computer, and see if this makes any difference.

Due to elevated permissions required by the Mac OS security, many 3rd party drivers that require kernel extensions have been experiencing issues upon initial installation.

After installing the Shuttle driver, open System Preferences, click on Security & Privacy and click the “general” tab. In that section you’ll want to ensure “App store and identified developers” is checked off under the “Allow apps downloaded from:” section. If anything pops up in that area after checking the radio button regarding the Shuttle, press “Allow”.

If the “Allow” button is not clicked within 30 minutes of installing the driver, the option to allow will disappear and you will have to install the driver again. After allowing driver installation, you will need to restart your Mac.

If you are still experiencing problems, try reinstalling the driver and clicking the “allow” button, then restart your Mac. If that doesn’t resolve the problem, there may be some further tweaking that is needed to get the Shuttle driver to work.

If you find that the previous instructions have not helped, please browse to the “Security & Privacy” section under System Preferences. Within the “Privacy” tab, under Accessibility, you can add apps to control your computer. Try adding “Contour Shuttle” under that tab. This has been known to work for many end users.

Another situation you may be running into is that if you needed to uninstall the driver, going through the typical uninstall method doesn’t completely remove all traces of the driver. If none of the above steps have worked, please try this:

• Check the “User & Groups” “Login Items” and see if there is a “Contour helper” item listed with a yellow “caution icon” on the right. If so, remove the entry by clicking the “minus” button.
• Then check the “Security & Privacy” “General Tab” and see if you can find the button to ALLOW “Contour shuttle”. If so, click the allow button.
• Re-install the driver, reboot the computer, and see if this makes any difference.

If you are still running into any issues or have any questions, please submit a support ticket using the button below.