Our Return Policy

RETURNS

We offer a 30 day money back guarantee on all of our products.

If you are looking to return your product, please click the “submit a ticket” button below to receive an RMA number. No returns will be accepted without an RMA number. To complete your return, we require a receipt, customer ID, or proof of purchase.

REFUNDS

Once your return is received and inspected a refund will be issued and applied to your credit card or original method of payment. There are certain situations where only partial refunds are granted. For example, any item not in its original condition is damaged or missing parts for reasons not due to our error, may be subject to a 20% restocking fee.

LATE OR MISSING REFUNDS

If you haven’t received your refund, please contact us at returns@contourdesign.com to verify your refund status. Processing times may vary depending on your bank or credit card company.  

SHIPPING

Contour Design will only pay for the unit to be shipped back to us if it malfunctions within the first 60 days. Please understand that we will pay the shipping for sending out a replacement model in the case of a damaged unit but would ask you to pay for shipping for returning a perfectly functioning product. A shipping label can be provided for your convenience, but if used the label cost will be deducted from the refund. We will refund only the product cost.