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|
For all users
|
|
Q:
|
Why does my cursor
sometimes stop before it reaches the edge of the screen?
|
|
A:
|
The RollerMouse bar can only move so far left and right. There are 2 ways to address this. First, you should try adjusting the mouse cursor speed in the Mouse Properties Control Panel to a higher setting. Secondly, the RollerMouse has a built-in technology called End Detection. If you push the bar slightly to the direction you were moving, an internal switch will make the cursor "glide" to the edge of the screen.
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|
|
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For all users
|
|
Q:
|
I seem to click
the bar accidently sometimes, how can I reduce or
eliminate this from happening?
|
|
A:
|
You can use the bar tension adjustment
under the RollerMouse by setting the knob to the largest dot. You can
also disable the bar click by doing the following:
- Set the RollerMouse in advanced mode (mode A), as illustrated on
the user's guide included in the package or on the sticker
located under the device.
- Download and install the correct driver for your operating system.
Please refer to the user's guide that you can download from our
website for detailed information about the driver installation.
- Once the driver is installed, open the Mouse Properties Control
Panel and set the Primary/Roller Button to <no action>, then
click OK.
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|
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For all users
|
|
Q:
|
My cursor moves to fast, how do I slow it down?
|
|
A:
|
The speed of the mouse is controlled
using the Mouse Control Panel. Use the speed setting there
to lower the setting.
|
|
|
|
|
For all users
|
|
Q:
|
It looks and
feels to me like a left-handed product, do you make
a right-handed one also?
|
|
A:
|
The product is actually for both
right- and left-handed users. If you center yourself in front of the space
bar on your keyboard you will see that the Rollerbar falls right between the
two hands. This central location of the device allows you to easily alternate
hands and fingers/thumbs which is recommended to reduce the workload on any
one hand or digit.
|
|
|
|
|
For all users
|
|
Q:
|
Will the RollerMouse
work with an ergonomic keyboard?
|
|
A:
|
Yes, we recommend
using the Kinesis
Maxim keyboard because of its adjustable angle
and straight edge beneath the spacebar. Ergonomic
contoured keyboards with integrated wrist rests won't
work as well because the wrist rest moves the RollerMouse
further away than optimal. However, even in those
situations, the RollerMouse does still eliminate reaching
and allows for easily alternating of the hands and
fingers.
|
|
|
|
|
For Windows users
|
|
Q:
|
I have both a
PS2 and a USB port on my computer, which should I
use?
|
|
A:
|
If your operating system supports USB, we
always recommend you use the USB port. So, if you run any Windows OS other
than NT and 95, you should use the USB port. Win95 and WinNT will require
you to use the PS2 adapter provided with the RollerMouse.
|
|
|
|
|
For Windows users
|
|
Q:
|
Can I use my RollerMouse with my standard mouse or my trackball?
|
|
A:
|
Yes. If your workstation setup allows you to
plug the RollerMouse into a USB port, you can plug your regular mouse
into the PS/2 port of your computer. Otherwise, if your workstation setup
only allows you to plug the RollerMouse in the PS/2 port, you can plug your
regular mouse into the auxiliary PS/2 port of the RollerMouse.
|
|
|
|
|
For Windows users
|
|
Q:
|
I have plugged my keyboard into the auxiliary
port of the RollerMouse but the keyboard doesn't work.
|
|
A:
|
You can only plug a PS/2 mouse in the auxiliary
port of the RollerMouse.
|
|
|
|
|
For Windows users
|
|
Q:
|
Is there any
software required?
|
|
A:
|
If you are using the RollerMouse with its default
pre-programmed settings, this configuration doesn't require any additional
software on all operating systems with internal support of the scroll wheel
(such as Windows 98, ME, 2000 and XP). Windows 95 and NT do not support scrolling;
therefore they require a driver in order to enable the use of the scroll wheel.
Those drivers are available here for download from our website.
If you are using the RollerMouse in advanced mode, you may want to install
the full-featured Contour Design software driver in order to benefit of your
RollerMouse in the most efficient way.
|
|
|
|
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For Windows 98, Me, 2000 and XP users using the USB connection
|
|
Q:
|
When I launch setup with my RollerMouse plugged
in the USB port, I get the following message 'RollerMouse USB Driver Setup
is complete. Windows will finish the installation after you connect your device
to the USB port.' and nothing happens.
|
|
A:
|
Make sure that your RollerMouse is
set in advanced mode.
Verify the policy about the installation of
unsigned drivers. To do so, go through:
- Click [Windows]+[Break] (or go though: Start - (Settings) - Control
Panel - System)
- Click on the Hardware tab
- Click on Driver Signing
- Make sure the policy is either set to Ignore or Warn. If it's set to
Block, please set it to Warn, then click Ok and run setup again.
|
|
|
|
For Mac OS X users
|
|
Q:
|
Is there any software required?
|
|
A:
|
If you are using the RollerMouse with its default
pre-programmed settings, you don't need any additional software.
If you are using the RollerMouse in advanced mode, you may want to
install the full-featured Contour Design software driver in order to
benefit of your RollerMouse in the most efficient way.
|
|
|
|
For Mac OS X users
|
|
Q:
|
I have installed the Contour Design software
driver. How do I open the Contour Control Panel?
|
|
A:
|
To open the Control Panel:
- place the focus on the Finder
- click con Shift+Apple+A (or alternatively go to the menu Go, then click on the submenu Applications)
- double-click on the Contour Mouse icon; it will open the Control Panel.
You may also view the Contour Mouse Control
Panel User's Guide to read about all the features of your RollerMouse.
|
|
|
|
For Mac OS X users
|
|
Q:
|
My settings don't take effect on the mouse:
when I open the Control Panel it displays the message 'No Device Found'.
|
|
A:
|
Please try the following:
- Check the time and date of the system. It must be set correctly for the
following steps to work.
- Log in using an Administrator account. The administrator account that you
will use for the following steps MUST have a password assigned to it.
- Plug your mouse directly into one of the USB ports on the system.
- If you are using Mac OS 10.2 or earlier, launch Apple/About this
Mac/More Info.../Apple System Profiler/Devices and Volumes and check that
your mouse appears in the list.
If you are using Mac OS 10.3, launch Apple/About this Mac/More
Info.../System Profile/Hardware/USB and check that your mouse appears in
the list.
- Open the Control Panel and check if the message has disappeared. If not
proceed with the following steps.
- Open up Apple/System Preferences and choose Login Items (OS 10.2 or earlier)
or Accounts/Startup Items (OS 10.3), make sure ContourMouseHelper is listed.
Make sure that:
a. the "Hide" box is not checked,
b. there is only one listed.
- If the "Hide" box was checked, logout then login again.
- Open the Control Panel and check if the message has disappeared. If not
proceed with the following steps.
- Locate and double-click the Contour Driver dmg file, then double-click
the Uninstaller.
- A dialog box will prompt you through the rest of the uninstallation process.
- Restart your Mac.
- Locate and double-click the Contour Driver dmg file, then double-click the
ContourMouse.pkg file.
- A dialog box will prompt you through the rest of the installation process.
- Restart your Mac.
- Log in using an Administrator account.
- Open the Control Panel and check if the message has disappeared. If not
proceed with the following steps.
- Launch /Applications/Utilities/Disk Utility.
- For Mac OS 10.2 or earlier, go to the First Aid tab, select the boot
disk in the list on the left side of the window.
For Mac OS 10.3, select the boot disk in the list on the left side of
the window then select the First Aid tab.
- Click Repair Disk Permissions.
- Wait until the repair process is done - usually takes several minutes.
- Launch /Applications/Utilities/Terminal.
- Type sudo touch /System/Library/Extensions and hit return. Please type it
exactly as we have instructed.
- You may receive a warning and then will be prompted for a password. Enter
the Administrator password (i.e. the password of the Admin account you
logged it with). The password will not appear on the screen, this is normal,
just enter your password and press the return key.
- Restart your Mac.
- Open the Control Panel and create your settings again.
|
|
|
|
For MAC OS 8.6-9.2 users
|
|
Q:
|
Is there any software required?
|
|
A:
|
If you are using the RollerMouse with its
default pre-programmed settings, you will need to install
USBOverdrive (third-party shareware driver) in order to enable the use of the scroll wheel.
If you are using the RollerMouse in advanced mode, you may use
USBOverdrive in
order to benefit of your RollerMouse in the most efficient way. |
|
|
For all users
|
|
Q:
|
Why does my cursor
sometimes stop before it reaches the edge of the screen?
|
|
A:
|
The RollerMouse bar can only move so far
left and right. There are 2 ways to address this. First, you should try adjusting
the mouse cursor speed in the Mouse Properties Control Panel to a higher setting.
Secondly, the RollerMouse has a built-in technology called End Detection. If
you push the bar slightly to the direction you were moving, an internal switch
will make the cursor "glide" to the edge of the screen.
|
|
|
|
|
For all users
|
|
Q:
|
I seem to click
the bar accidently sometimes, how can I reduce or
eliminate this from happening?
|
|
A:
|
You can use the bar tension adjustment under the
RollerMouse by setting the knob to the largest dot. The bar click can also
be disabled by setting the dip switch #1 located under the RollerMouse to off
(down position).
|
|
|
|
|
For all users
|
|
Q:
|
My cursor moves to fast, how do I slow it down?
|
|
A:
|
The speed of the mouse is controlled
using the Mouse Control Panel. Use the speed setting there
to lower the setting.
|
|
|
|
|
For all users
|
|
Q:
|
Can I change the way buttons are programmed?
|
|
A:
|
The left, middle and right buttons can be
programmed through the Dip switches under RollerMouse. They can be programmed to:
- Single click
- Double click
- Right click
- Drag lock
Click here for details on how to change the Dip switches settings.
|
|
|
|
|
For all users
|
|
Q:
|
It looks and
feels to me like a left-handed product, do you make
a right-handed one also?
|
|
A:
|
The product is actually for both
right- and left-handed users. If you center yourself in front of the space
bar on your keyboard you will see that the Rollerbar falls right between the
two hands. This central location of the device allows you to easily alternate
hands and fingers/thumbs which is recommended to reduce the workload on any
one hand or digit.
|
|
|
|
|
For all users
|
|
Q:
|
Will the RollerMouse
work with an ergonomic keyboard?
|
|
A:
|
Yes, we recommend
using the Kinesis
Maxim keyboard because of its adjustable angle
and straight edge beneath the spacebar. Ergonomic
contoured keyboards with integrated wrist rests won't
work as well because the wrist rest moves the RollerMouse
further away than optimal. However, even in those
situations, the RollerMouse does still eliminate reaching
and allows for easily alternating of the hands and
fingers.
|
|
|
|
|
For Windows users
|
|
Q:
|
I have both a
PS2 and a USB port on my computer, which should I
use?
|
|
A:
|
If your operating system supports USB, we
always recommend you use the USB port. So, if you run any Windows OS other
than NT and 95, you should use the USB port. Win95 and WinNT will require
you to use the PS2 adapter provided with the RollerMouse.
|
|
|
|
|
For Windows users
|
|
Q:
|
Can I use my RollerMouse with my standard mouse or my trackball?
|
|
A:
|
Yes. If your workstation setup allows you to
plug the RollerMouse into a USB port, you can plug your regular mouse
into the PS/2 port of your computer. Otherwise, if your workstation setup
only allows you to plug the RollerMouse in the PS/2 port, you can plug your
regular mouse into the auxiliary PS/2 port of the RollerMouse.
|
|
|
|
|
For Windows users
|
|
Q:
|
I have plugged my keyboard into the auxiliary
port of the RollerMouse but the keyboard doesn't work.
|
|
A:
|
You can only plug a PS/2 mouse in the auxiliary
port of the RollerMouse.
|
|
|
|
|
For Windows users
|
|
Q:
|
Is there any
software required?
|
|
A:
|
Windows 98, ME, 2000 and XP users don't need
any additional software. Windows 95 and NT require a driver in order to
enable the use of the scroll wheel. Those drivers are available here.
|
|
|
|
For Macintosh users
|
|
Q:
|
Is there any software required?
|
|
A:
|
Mac OS X users don't need any additional
software. MAC OS 8.6 - 9.2 do require a driver in order to enable the use of
the scroll wheel. Those drivers are available here.
|
|
|
|
For MAC OS 8.6-9.2 users
|
|
Q:
|
Is there any software required?
|
|
A:
|
If you are using the RollerMouse with its
default pre-programmed settings, you will need to install
USBOverdrive (third-party shareware driver) in order to enable the use of the scroll wheel.
If you are using the RollerMouse in advanced mode, you may use
USBOverdrive in
order to benefit of your RollerMouse in the most efficient way.
|
