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For all users
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| Q: |
The
movement of my mouse is not fluent anymore. |
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A:
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Before calling for replacement or repair, please make
sure that the optical sensor is clean.
To do so, turn your mouse upside down, and remove dust
with compressed air.
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For WIN 95, 98, NT, Me, 2000 and XP
users
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Q:
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I have both a PS2 and a USB port on my computer, which should I use?
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A:
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If your operating system supports USB, we always
recommend you use the USB port. So, if you run any Windows OS other than NT and 95,
you should use the USB port. Win95 and WinNT will require you to use the PS2 adapter
provided with the Perfit Mouse Optical.
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For
WIN 98, Me, 2000 and XP users using the USB connection |
| Q:
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When I launch setup with my Perfit Mouse Optical plugged
in the USB port, I get the following message 'Perfit Mouse Optical USB Driver Setup
is complete. Windows will finish the installation after you connect your device
to the USB port.' and nothing happens. |
| A:
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Please make sure you are installing the correct driver
for your device.
If you have the correct installer, please verify the
policy about the installation of unsigned drivers. To do so, go through:
- Click [Windows]+[Break] (or go though: Start - (Settings) - Control
Panel - System)
- Click on the Hardware tab
- Click on Driver Signing
- Make sure the policy is either set to Ignore or Warn. If it's set to
Block, please set it to Warn, then click Ok and run setup again.
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For
WIN 95, 98, NT, Me, 2000 and XP users |
| Q: |
How do I change the normal mouse pointer? |
| A: |
To change the Normal Select
Pointer:
- double-click the mouse icon in the taskbar tray to open
Mouse Properties.
- select the Pointers Tab.
- click on Use Default if you have already changed something.
- in the Customize window, Normal Select should be selected.
If not click on it.
- click on Browse...
- a Browse window opens; the Cursors directory should be
opened. If not, please read below ('Find the Cursors directory')
- choose the "cross" cursor
- click Open; the Browse window closes
- click Apply and OK to close Mouse Properties.
Find the Cursors directory
This Cursors directory has a different path depending on the
OS you're running.
From the Start menu, select Search, then Files or Folders. Write
cursors in the 'Search files or folders named' window.
The result should be something like:
C:\WINDOWS or C:\WINNT
Close the Search window and force the path in the Browse window
opened on step 6. |
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For
WIN 95, 98, NT, Me, 2000 and XP users |
| Q: |
The time out is no longer working. No matter which time out reminder I enable, I get no reminder. |
| A: |
If you have Google's toolbar installed, please make
sure that the "Popup blocker" is not enabled.
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For
MAC OS X users |
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Q:
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How do I open the Contour Control
Panel?
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A:
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To open the Control Panel:
place the focus on the Finder
click con Shift+Apple+A (or
alternatively go to the menu Go, then click on the submenu
Applications)
double-click on the Contour
Mouse icon; it will open the Control Panel.
You may also download the Contour
Mouse Control
Panel User's Guide to read about all the features of your
Perfit Mouse Optical.
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For
MAC OS X users |
| Q: |
My settings don't take effect on the mouse:
when I open the Control Panel it displays the message 'No Device Found'.
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| A:
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Please try the following:
- Check the time and date of the system. It must be set correctly for the
following steps to work.
- Log in using an Administrator account. The administrator account that you
will use for the following steps MUST have a password assigned to it.
- Plug your mouse directly into one of the USB ports on the system.
- If you are using Mac OS 10.2 or earlier, launch Apple/About this
Mac/More Info.../Apple System Profiler/Devices and Volumes and check that
your mouse appears in the list.
If you are using Mac OS 10.3, launch Apple/About this Mac/More
Info.../System Profile/Hardware/USB and check that your mouse appears in
the list.
- Open the Control Panel and check if the message has disappeared. If not
proceed with the following steps.
- Open up Apple/System Preferences and choose Login Items (OS 10.2 or earlier)
or Accounts/Startup Items (OS 10.3), make sure ContourMouseHelper is listed.
Make sure that:
a. the "Hide" box is not checked,
b. there is only one listed.
- If the "Hide" box was checked, logout then login again.
- Open the Control Panel and check if the message has disappeared. If not
proceed with the following steps.
- Locate and double-click the Contour Driver dmg file, then double-click
the Uninstaller.
- A dialog box will prompt you through the rest of the uninstallation process.
- Restart your Mac.
- Locate and double-click the Contour Driver dmg file, then double-click the
ContourMouse.pkg file.
- A dialog box will prompt you through the rest of the installation process.
- Restart your Mac.
- Log in using an Administrator account.
- Open the Control Panel and check if the message has disappeared. If not
proceed with the following steps.
- Launch /Applications/Utilities/Disk Utility.
- For Mac OS 10.2 or earlier, go to the First Aid tab, select the boot
disk in the list on the left side of the window.
For Mac OS 10.3, select the boot disk in the list on the left side of
the window then select the First Aid tab.
- Click Repair Disk Permissions.
- Wait until the repair process is done - usually takes several minutes.
- Launch /Applications/Utilities/Terminal.
- Type sudo touch /System/Library/Extensions and hit return. Please type it
exactly as we have instructed.
- You may receive a warning and then will be prompted for a password. Enter
the Administrator password (i.e. the password of the Admin account you
logged it with). The password will not appear on the screen, this is normal,
just enter your password and press the return key.
- Restart your Mac.
- Open the Control Panel and create your settings again.
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